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Terms and Conditions

Customer Conduct

Customers, participants and visitors must adhere to the following:

Customers, participants and visitors must refrain from:

All customers, participants and visitors are required to report any violation of this Code of Conduct to an Escape Portal staff member immediately. As needed, Police and Staff may be called at any time to help enforce this Code of Conduct.

Personal Property

Although Escape Portal allows customers to bring in their own personal accessory equipment to use for a more comfortable experience, we accept no responsibility for customer property. Do not leave any personal property unattended at any time, for any reason.

Going forward, until the end of this Terms and Conditions document, “you/your” refers to the customer, participant and/or visitor of Escape Portal.

Use of Service

Accessing, viewing, browsing, sharing or downloading any material of an illegal or offensive nature is not permitted. This includes, but is not limited to: copyrighted content, hacking/cracking material, online gambling, online betting, or adult content. There are no exceptions to this policy. You may only use the Service for legal purposes and are forbidden to:

For the avoidance of doubt, you, and not Escape Portal will be solely responsible for any civil and/or criminal liability arising from any breach of these Terms and Conditions by you and/or any illegal activity carried on by your use of these Services.

Acknowledgement of Risks, Injury and Obligations

You, the customer/participant/visitor ACKNOWLEDGE AND UNDERSTAND that whilst attending Escape Portal facilities and participating in various events and equipment use, the following :

You acknowledge and agree that;

Furthermore you assume all risk, liability and legal obligation, solely upon yourself for any “guest(s)” that you allow entry to, whether or not they sustain loss, injury or death, either caused by you, or indirectly, either at the time of attendance or at a later time, as a result of their attendance at the Escape Portal facility.


Customers under the age of 15 require parent/guardian consent on sign up. By signing up you agree to all terms and conditions. By becoming a member of Escape Portal, you represent that you (and any persons for whom you purchase time for) are of an age permitted to use the equipment supplied and view the software you personally supply. Escape Portal reserves the right to request proof of age identification at any time while on premise, and refuse entry to you if you are not legally entitled to use or view the product. You agree that Escape Portal is not liable for any instance an underage customer can view material classified M, MA15+, R18+ and accept responsibility of enforcing Escape Portal’s terms and conditions.


For the safety and security of customers and staff, recorded video surveillance and silent alarms may be in use.

Escape Portal reserves the right to refuse customer entry to the premise at their discretion and request customers leave the premise and/or cancel membership without a refund, should they breach any of the terms and conditions.

Use of Virtual Reality

Please familiarise yourself with the Virtual Reality safety information on the device before use.

Additionally Escape Portal’s use of service;

By using any equipment supplied by Escape Portal you agree to assume the risk and responsibility for any injury, death or property damage resulting from participation in the activity

Third Party Websites

We do not control the information supplied from any third party website and/or service and therefore are not responsible for their content. When you access third party web sites, you do so at your own risk.

Noise Policy

We reserve the right to ask customers to refrain from action that is disturbing to other customers/participants/visitors or staff. Escape Portal is not liable for any hearing damage that may occur while using supplied equipment. It is the customers’ responsibility to adjust volume controls where applicable or advise staff of any discomfort.

Alcohol/Drugs – Zero Tolerance

Any patron who enters Escape Portal Gaming Lounge property who is deemed by Escape Portal staff to be under the influence of alcohol and/or drugs will be asked to leave immediately and police will be contacted. Alcohol and/or drugs cannot be brought into or consumed on Escape Portal premises, and any offenders will be asked to leave immediately.


Escape Portal Gaming Lounge does not allow unopened food and drinks into the premise. There is a selection of snacks and beverages available for purchase at the front desk.


You agree and accept that Escape Portal accepts no responsibility or liability whatsoever for vehicles, person or property, either at Escape Portal underground parking, common private car parks, or at public car parking. You acknowledge and accept full responsibility for your vehicle parking whilst attending Escape Portal and acknowledge the underground parking may become locked at any time.

Seat Reservation

To reserve a seat at Escape Portal customer must;

No shows – Failure to attend Escape Portal at the reserved time without prior notification (30 minutes or more) to Escape Portal will result in you being identified as a "no-show." This will result in the forfeit of your reserved seat, and one hour deducted from your pre-purchased time.

Late arrivals – Escape Portal reserves the right to cancel your reservation if you have not arrived within 15 minutes of the scheduled seating time. This will result in the forfeit of your reserved seat, and one hour deducted from your pre-purchased time.

Reservations are at the discretion of Escape Portal staff and/or representative and may be cancelled at any time for any reason.


All purchases are final, non-refundable and non-transferable. Time purchases are provided on an “equipment use only” basis and Escape Portal is not responsible for any external websites or services being unavailable.

Changes of Rates and Conditions

Escape Portal reserves the right to change any rates, equipment offered and/or terms and conditions at its discretion at anytime without notice. The rates payable shall be those in force at the time of order or purchase.

Privacy Statement

Information Collection And Use

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your email address, name, other information (“Personal Information”).

We collect this information for the purpose of providing the Service, identifying and communicating with you, responding to your requests/inquiries, servicing your purchase orders, and improving our services.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Compliance With Laws

We will disclose your Personal Information where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.

Partners and Sponsors

We provide some activities jointly with third parties, not limited to but including GGLeap, Inc. When you participate in these services you are giving us permission to disclose your personal information back to GGLeap, Inc. Their use of your information is subject to their own privacy policies. If you do not want your personal information shared, do not participate in these activities.

Business Transaction

If Escape Portal is involved in a merger, acquisition or asset sale, your Personal Information may be transferred as a business asset. In such cases, we will provide notice before your Personal Information is transferred and/or becomes subject to a different Privacy Policy.


The security of your Personal Information is important to us, and we strive to implement and maintain reasonable, commercially acceptable security procedures and practices appropriate to the nature of the information we store, in order to protect it from unauthorized access, destruction, use, modification, or disclosure.

However, please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure and we are unable to guarantee the absolute security of the Personal Information we have collected from you.

International Transfer

Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Australia and choose to provide information to us, please note that we transfer the information, including Personal Information, to Australia and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites or services.